We take over the entire SAP landscape for an international trading company
For many companies, the stable operation of their SAP landscape is a key prerequisite for smooth business processes. From 2026, we will take over the complete support for the SAP landscape for one of our customers from the international chemical and agricultural trade. In this article, we show how we structure the handover, what services we offer and why a consistent managed service model is particularly important for integration platforms such as the SAP Integration Suite.
Starting point
Complex systems and high operating pressure
The customer operates a multi-layered SAP landscape with numerous integrations to logistics and supplier systems as well as a specialized application landscape. Typical requirements are high availability, reliable reaction times for disruptions, transparent cost planning and a clean knowledge transfer when changing personnel.
A change in personnel on the customer side and the desire to centralize the operational support of the SAP landscape in the future were the trigger for the realignment. The takeover of the support will be prepared and implemented from January 1, 2026.
Our approach
Structured, safe, proactive
Our experience shows that a successful support takeover is based on four clear steps.
1. Inventory and Scope Determination
First, we get a complete overview of all systems connected via the SAP Integration Suite and the existing integration scenarios and interfaces. The aim is to understand the current integration landscape and the underlying business processes in detail. Existing agreements and service scopes are checked so that the company can start on time and without breaks.
2. Controlled Transition
We regulate access transfers, role-based authorizations, documentation balancing and structured knowledge transfer. Escalation paths and communication channels are defined with the customer so that no uncertainties arise in productive operation.
3. Business organization and team onboarding
A dedicated, experienced support team takes over the operational support of the integration landscape based on the SAP Integration Suite and other services of SAP Business Technology Platform. Our colleagues bring in-depth integration know-how and know the platform from projects and ongoing operations. In this way, we ensure that interface errors are quickly analyzed, understood and permanently corrected.
4. Proactive monitoring and continuous improvement
With monitoring, alarm rules and regular review appointments, we prevent recurring disruptions. Ongoing optimizations reduce technical debt and improve system stability over time.
Our SAP Support Services
Our services are modular and can be adapted to the needs.
The following services were particularly central to the takeover described:
- Managed Support for SAP Integration Suite and SAP BTP: Third-Level Support, Incident and Problem Management
- SAP Integration Suite Support: Operation, error analysis, deployment management and performance tuning for integration flows
- Operational support with quotas: Flexible quotas for ad hoc work or planned changes, billed transparently
- Knowledge Transfer and Documentation: Establishment and maintenance of an understandable documentation on integration scenarios and operational processes. On request, we accompany this with workshops and knowledge transfer sessions for internal teams – for example to projects implemented by us or in the context of ongoing support cooperation.
- Monitoring and Process Monitoring: Proactive monitoring supplemented by end-to-end process monitoring
- Security and Compliance: Role-based access control, regular reviews and support for compliance issues
We have been supporting our customers in ongoing operations for several years. This growing cooperation was the basis for a scalable and trusting takeover of the support.
If you would like to learn more about our route to safely operate your integration environment, click here.
Why the SAP Integration Suite deserves special attention
The integration layer connects main systems with specialist applications. Errors in integration directly affect business processes.
The SAP Integration Suite requires knowledge of:
- Integration Architecture and Interface Design
- Design and orchestration of integration flows
- Security and compliance in integration scenarios (authentication, authorization, encryption, secure endpoints)
- Analysis of messages, queues and transformations
- Protection against peak loads and incorrect answers
- Stable and automated deployment processes
Our team combines operational know-how with integration skills so that the integration platform not only runs, but also reliably supports the end-to-end processes and can grow with our customer’s business.
Result for the customer
Security, predictability, efficiency
A structured managed support model brings measurable improvements:
- Higher availability and shorter times of problem solving
- Clear responsibilities and comprehensible escalation paths
- Plannable budgets and transparent billing
- Less production interruptions thanks to proactive monitoring
- Scalable business organization for growth and change
For our customers means: less operational risk, more focus on the core business and greater planning security
Contact request
How to start safe operation with us
If you would like to stabilize or completely hand over your SAP operations, we will jointly examine scope, risks and the appropriate operating model. We advise in a solution-oriented manner, show pragmatic ways of handing over and deliver an offer that suits you operationally and financially.
Contact us via the contact form for a non-binding initial consultation. We’ll get back to you as soon as possible.
