Integration support & operation
We’re not just project partners. We’re in it for the long haul.
The backbone of your processes must work safely: We know how business-critical an integration platform can be. Our mission is the safe and worry-free operation of your integration environment.
Your integration environment: permanently stable and future-proof
An integration platform is not a one-off solution, but a central part of your IT infrastructure. Your stability determines whether your business processes are running smoothly.
That is why we offer you different models for operational security after implementation: from the targeted training of your internal team to a binding SLA support to Integration as a Service; full operation by us.
Long-term support
Reliable support in every phase, from go-live to far beyond the successful integration of your systems.
Active Care
We handle the active technical management of your integration environment: including monitoring, maintenance and technical operational support.
On-Demand Support
Fast and targeted help in the event of technical disruptions – just when you need support.
Hypercare
Immediately after the go-live of your integration environment: Our support manager establishes the complete process chain during this time and takes over the operational control. This way, we ensure that the transition to ongoing operations is controlled and structured.
- Support from our project team members who set up your system environment
- Response times are actively recorded and continuously optimized
- Duration: one to two months - depending on the complexity of your integration landscape.
SLA support
After the Hyper-Care phase, our dedicated support team takes over the ongoing operations. The entire process chain remains under continuous monitoring by the support manager. For you this means: A fixed contact, clear structures and full transparency
- Access to project staff is ensured permanently by organizational measures
- In-depth contextual knowledge is preserved
- Agreed reaction times are binding and contractually stipulated
Integration Support & Operation
Our support services
After implementation, we offer you different models for operational security: from active care to on-demand support.
01
Active Care
We take over the active technical management of your integration environment:
- We recognise and eliminate irregularities in the operation of your integration platform before there are noticeable effects.
- We take on recurring, administrative tasks in consultation with you
After successful training, the Active Care can also be taken over by your own operating team.
02
on-demand
Our qualified support team will carry out troubleshooting on the fly. Typically, this is 3rd level support.
- Guaranteed quick and competent response within specified times
- Targeted remote access or on-site support
Our plans
| Plan | Reaction times | Availability |
|---|---|---|
|
Basic (8×5):
|
8 hours |
Mon – Fri 9:00 – 17:00 |
|
Standard (8×5): |
4 hours |
Mon – Fri 9:00 – 17:00 |
|
Extended (8×5): |
2 hours |
Mon – Fri 9:00 – 17:00 |
|
Premium (12×5):
|
2 hours |
Mon – Fri 8:00 – 20:00 |
|
Custom (24×7):
|
by arrangement
|
Mon – Sun 00:00 – 24:00 |
Basic (8×5):
Response times:
8 hours
Accessibility:
Mon – Fri 9:00 a.m. – 5:00 p.m
Standard (8×5):
Response times:
4 hours
Accessibility:
Mon – Fri 9:00 a.m. – 5:00 p.m
Extended (8×5):
Response times:
2 hours
Accessibility:
Mon – Fri 9:00 a.m. – 5:00 p.m
Premium (12×5):
Response times:
2 hours
Accessibility:
Mon – Fri 8:00 a.m. – 8:00 p.m
Custom (24×7):
Response times:
by arrangement
Accessibility:
Mon – Sun 00:00 – 24:00
your next step
Unsure which support plan suits you?
In a non-binding initial discussion, we will look at your current challenges and potential solutions together. Together we analyse which operating model fits your situation and develop a plan that grows with you.
Honest, direct, free of charge and without obligation.